Database Management & Survey Processing
Your organization gets feedback all the time from your customers, suppliers and staff. It comes in the mail, from field surveys, questionnaires and even receipts. Sometimes it’s a business form, and sometimes it’s a hand written letter. Streamlining how you manage these documents provides ideas on how to develop your organization, whether it is being more responsive to customers or keeping your employees happy.
We have helped a number of organizations to:
- Manage the feedback document from when it arrives in your organization
- Create the electronic workflow for assigning a response
- Track the results back to the requestor
Regardless of the document’s format or source, it goes into a standard workflow. This provides a standardized response capability across all types of issues. The end result is that you are able to track issues, see trends, and respond to your customer’s or your employee’s needs, giving you a competitive edge in the market.